Buddee Warranty Details

One Year Warranty for Smart Plug

Cortex Technologies Corporation (CTC) warrants each Buddee Smart Plug to be free from defects in material and workmanship under normal operating conditions for a period of one (1) year from date of purchase. In case of warranty claims, the plug must be returned with the original receipt and will be replaced subject to the terms and conditions below.

Terms and Conditions of Warranty

  • Purchased from a CTC authorized dealer or directly from CTC.
  • Installed and used in accordance with the quick start guide, technical specifications and system requirements as indicated in the packaging.

Warranty Exclusions

This warranty shall be void if unit is:

  • Installed in a harsh environment (i.e. areas prone to physical to abnormal vibration, chemical or industrial environments, outdoor areas etc.)
  • Improperly installed or mounted (i.e. locations that do not allow firm and proper insertion to electrical mains, or with incorrect load or weight from extension leads / cables etc.)
  • Subjected to misuse, abuse, neglect, accident, alteration, or abnormal voltage conditions (i.e. unstable and/or fluctuating voltage)
  • Serviced, opened, dismantled, or reassembled, by anyone other than a CTC-accredited service center

The warranty does not cover:

  • Fading or discoloring, as may be expected through normal wear and tear
  • Any direct, indirect or consequential injury, loss or damage arising from the use or inability to use the device
  • Damage caused by force majeure, acts of God, or fortuitous events.

Warranty Registration: To register simply connect your plug to the app.

Warranty Claims: Feel free to reach us in any of the following touch points:

Website: www.buddee.ph
Email: support@buddee.ph

The above warranties are given by CTC in lieu of any other warranties, express or implied. CTC and its vendors disclaim any implied warranty of merchantability or fitness for a particular purpose or any similar standard imposed by applicable legislation. CTC's responsibility to repair, replace, or offer a refund for defective units, parts and related items is the sole and exclusive remedy provided for breach of these warranties.